Privacy Policy

At Starlight, we collect information to provide you with the best laundry service experience. The types of information we collect include:

• Personal Information: Name, phone number, email address, and delivery address
• Service Information: Pickup and delivery preferences, special instructions, and service history
• Payment Information: Payment methods and transaction history (processed securely through third-party providers)
• Usage Data: App usage patterns, device information, and location data (when permissions are granted)

We use your information to:

• Provide and improve our laundry services
• Schedule pickups and deliveries
• Process payments and maintain billing records
• Send service updates and notifications
• Provide customer support
• Analyze usage patterns to improve our app and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (delivery personnel, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• Two-factor authentication for account access

You have the right to:

• Access and review your personal information
• Update or correct your information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@starlight.ng

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Account information: Until account deletion
• Transaction records: 7 years for accounting purposes
• Service history: 3 years for quality improvement
• Marketing data: Until you opt-out

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our app and website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: