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Find answers to your questions or get in touch with our support team
Live Chat
Chat with us in the mobile app
Available in appFrequently Asked Questions
How do I schedule a pickup?
Simply open the Starlight app, select 'Schedule Pickup', choose your preferred time slot, and confirm your address. Our team will arrive within the selected window.
What are your operating hours?
We operate Monday to Saturday from 7:00 AM to 9:00 PM, and Sunday from 9:00 AM to 7:00 PM. Same-day pickup is available for orders placed before 2:00 PM.
How much does the service cost?
Our pricing starts at ₦2,500 for a standard wash and fold service. Dry cleaning and special treatments have additional charges. Check the app for detailed pricing.
What if my clothes are damaged?
We take full responsibility for any damage caused during our care. Report any issues within 24 hours of delivery, and we'll provide compensation or replacement.
Do you handle delicate items?
Yes! We specialize in handling delicate fabrics, designer clothing, and special care items. Just mark them as 'delicate' when scheduling your pickup.
Can I track my order?
Absolutely! Use the tracking feature in the app to see real-time updates on your laundry status - from pickup to wash to delivery.
Still Need Help?
Our customer support team is always ready to assist you with any questions or concerns about your laundry service.